Cancellations and Refunds
If you have to cancel your booking, please give us as much notice as possible.
For cancellations made up to 72 hours before the start of the workshop, you can choose to receive a full refund or a credit note to allow you to rebook.
For cancellations made between 72 and 24 hours before the start of the workshop, we will issue a credit note.
We do not offer refunds or credit notes for cancellations made in the final 24 hours before the start of the workshop or to those who do not attend.
If we have to cancel a workshop, we will give you as much notice as possible and you can choose to receive a full refund or a credit note to allow you to rebook
Please arrive at least 5 minutes before the workshop begins. Workshops will begin promptly at the time specified, late arrivals are welcome to come and join the workshop, however it is not possible to make up for lost time.
Please ensure you arrive promptly to collect your child at the end of the workshop. If you are running late, please inform us. Charges will be incurred at the rate of £5.00 per child per 10 minutes for late collection. If you are more than 10 minutes late you will be charged£5.00 per child. If you are 20 minutes late, the charge will be £10.00 per child, if you are 30 minutes late the charge will be £15.00 per child and so on.
Allergies / Disabilities / Medical Conditions
Please use the “other information field” when booking to make us aware of anything we should know about your child. We cannot be held responsible for incidents if relevant information has not been provided prior to the workshop. Please contact us prior to booking if you would like to discuss any of the above. We reserve the right to refuse/cancel a booking (with a full refund) should we feel it appropriate.
We accept no responsibility for accidental or unavoidable damage sustained to artwork left in the studio for firing (in the kiln) or storage.
Artwork should be taken where possible at the end of the workshop. Items that cannot be taken away can be posted for a fee or collected on a prearranged date (please call or email the studio to make sure someone will be available). We cannot keep work that is not collected within 4 weeks after the workshop.